How vk990 Collects, Uses,
and Protects Your Personal Data

1.1   This Privacy Policy is published by vk990 ("we", "us", "our") and applies to all visitors, registered users, and Account holders of the vk990 online casino and sports betting platform accessible at vk990.com (the "Platform").

1.2   vk990 is committed to protecting the privacy and personal data of every player who uses our Services. We process personal information only for legitimate, clearly stated purposes and in a manner that respects the rights of the individuals whose data we hold.

1.3   This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together with this Policy form the complete agreement between you and vk990 regarding your Account and use of the Platform.

1.4   This Policy is written in English and governed accordingly. By registering an Account on vk990 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy in full.

2.1   For the purposes of this Privacy Policy, the data controller — the entity responsible for deciding how and why your personal data is processed — is the operator of the vk990 Platform.

2.2   If you have any questions about how vk990 processes your personal data, or if you wish to exercise any of your data rights described in Section 10 of this Policy, you may contact the vk990 data team directly via email at [email protected] with the subject line "Privacy Request".

2.3   vk990 takes its responsibilities as a data controller seriously. All staff with access to personal data are trained in data protection obligations and are bound by confidentiality obligations under their terms of employment.

3.1   vk990 collects different categories of personal information depending on how you interact with the Platform. The table below summarises what we collect and when:

3.2   Data You Provide Directly. The majority of personal data vk990 holds about you is data that you have provided voluntarily through the registration form, KYC submission, payment initiation, or communications with our support team.

3.3   Data Collected Automatically. When you access the vk990 Platform, certain technical information is collected automatically by our servers. This includes your IP address, device identifiers, browser type, the pages you visit on vk990, and session duration. This data is used for security monitoring, fraud detection, and platform performance analytics.

3.4   Data from Third Parties. In the context of KYC compliance, vk990 may receive identity verification data from third-party verification service providers. Payment processors such as Easypaisa and JazzCash share transaction confirmation data with vk990 to facilitate deposit and withdrawal processing.

4.1   vk990 uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your vk990 Account, including processing your login credentials, two-step verification, and session management.
• Payment Processing: Facilitating PKR deposits via Easypaisa, JazzCash, Raast, HBL, UBL, MCB, and USDT TRC20, and processing PKR withdrawal requests to your verified payment accounts.
• Identity Verification (KYC): Verifying that you are 18 years of age or older, confirming your identity to prevent fraud, and complying with anti-money laundering (AML) obligations.
• Gaming Services: Delivering the casino, sports betting, jackpot slots, and cockfighting services, recording your bet history, and processing your wins and losses accurately.
• Security and Fraud Prevention: Monitoring Account activity for suspicious patterns, detecting and preventing fraud, money laundering, and account takeover attempts.
• Customer Support: Responding to queries, resolving disputes, processing complaints, and activating responsible gaming tools on your behalf.
• Legal and Regulatory Compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory bodies or law enforcement agencies.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the vk990 Platform — including page load performance, game lobby layout, and navigation experience.
• Communications: Sending transactional messages (deposit confirmations, withdrawal notifications, account security alerts) and, where you have opted in, promotional communications about vk990 offers and features.

5.1   vk990 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is required to fulfil our obligations to you under the vk990 Terms & Conditions — including account creation, payment processing, and delivering the gaming services you have contracted to use.
• Legal Obligation: We are required to process certain data (particularly identity verification and transaction records) to comply with anti-money laundering regulations, age verification requirements, and other applicable legal obligations.
• Legitimate Interests: vk990 has legitimate interests in processing data for fraud prevention, security monitoring, and platform improvement, provided those interests do not override your fundamental data rights.
• Consent: Where processing is based on your consent — for example, receiving promotional email communications — you have the right to withdraw that consent at any time by updating your Account notification preferences or contacting our support team.

6.1   vk990 does not share your personal data with third parties except in the following circumstances:

• Payment Processors: We share your payment transaction data with your chosen payment service — Easypaisa, JazzCash, Raast, HBL, UBL, or MCB — solely to process your PKR deposit or withdrawal. Each payment provider operates under its own privacy policy and is bound by applicable financial data regulations.
• Identity Verification Providers: For KYC compliance, vk990 may share your CNIC data and identity documents with certified third-party verification services. These providers are contractually bound to use your data only for the purpose of identity verification on behalf of vk990.
• Game Software Providers: Casino game providers whose titles appear on vk990 may receive anonymised gameplay session data for the purpose of game performance monitoring and RNG auditing. No personally identifiable information is shared with game providers beyond what is necessary for technical operations.
• Legal and Regulatory Authorities: vk990 may disclose personal data in response to a valid legal request — such as a court order, regulatory investigation, or law enforcement inquiry — where we are legally required to do so. We will notify you of such disclosure where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of vk990's business assets, personal data held by vk990 may be transferred to the successor entity. Affected Account holders will be notified of any such transfer and the applicable privacy terms of the successor.

7.1   vk990 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data (name, contact details, login credentials): Retained for the duration of your Account plus a minimum of 5 years following Account closure, to satisfy legal and regulatory record-keeping obligations.
• Financial transaction data (PKR deposits, withdrawals, bet history): Retained for a minimum of 7 years following each transaction in compliance with financial record-keeping requirements.
• KYC / identity verification documents (CNIC copies): Retained for a minimum of 5 years following Account closure or the last transaction, whichever is later.
• Customer support communications: Retained for 3 years following the closure of each support interaction, unless the communication relates to an unresolved dispute or legal matter.
• Technical and security logs (IP addresses, session data): Retained for up to 24 months for fraud detection and security analysis purposes.
• Marketing consent and communication preferences: Retained until you withdraw consent or request deletion.

7.2   Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised in accordance with our data destruction procedures, unless we are required by law to retain it for a longer period.

8.1   vk990 implements a layered approach to data security designed to protect your personal information and PKR account balance against unauthorised access, disclosure, alteration, or destruction.

8.2   Encryption in Transit: All data transmitted between your device and the vk990 Platform is encrypted using 256-bit SSL/TLS encryption. This applies to every page of the Platform, including the login page, cashier, and account settings — not only areas designated as "secure".

8.3   Encryption at Rest: Sensitive personal data, including your identity documents and financial records, is stored using encryption at rest. Passwords are hashed using a strong cryptographic algorithm; plain-text password storage is prohibited at the infrastructure level.

8.4   Access Controls: Access to personal data within vk990 systems is restricted on a need-to-know basis. Staff access to player data is role-limited, logged, and reviewed regularly. Administrative access to production systems requires multi-factor authentication.

8.5   Fraud Detection: vk990 operates automated monitoring systems that flag unusual Account activity — including login attempts from new devices or locations, unusual PKR transaction patterns, and gameplay anomalies — for review by our security team.

9.1   vk990 uses cookies and similar tracking technologies to operate the Platform, improve your experience, and gather anonymised analytics. Below is a summary of the types of cookies used:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your vk990 Account during a session, security tokens, and load balancing cookies. Essential cookies cannot be disabled without affecting core Platform functionality.
• Functional Cookies: These remember your preferences — such as your language setting (English) and your chosen game lobby layout — so you do not need to reset them on each visit.
• Analytics Cookies: vk990 uses anonymised analytics to understand how players use the Platform — which pages are visited most frequently, average session duration, and navigation paths. This data is aggregated and does not identify any individual player.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These cookies record device identifiers and session fingerprints to compare against known threat patterns.

9.2   You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to or using the vk990 Platform. Disabling functional or analytics cookies will not affect your ability to access the Platform but may reduce the quality of your experience.

9.3   vk990 does not use third-party advertising cookies or share cookie data with advertising networks.

10.1   As a data subject, you hold the following rights in relation to the personal data vk990 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request":

• Right of Access: You have the right to request a copy of all personal data vk990 holds about you. We will respond to access requests within 30 days.
• Right to Rectification: If any of the personal data vk990 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic Account details (email, mobile number) directly in your Account settings at any time.
• Right to Erasure ("Right to Be Forgotten"): You may request that vk990 delete your personal data. This right is subject to legal retention obligations — for example, we are required by law to retain financial transaction records for a minimum period regardless of an erasure request.
• Right to Restrict Processing: You may request that vk990 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another service provider where technically feasible.
• Right to Object: You have the right to object to data processing carried out on the basis of vk990's legitimate interests, including profiling for fraud prevention purposes, where your rights and interests override ours in the specific circumstances.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time via your Account notification settings without affecting the lawfulness of processing carried out before the withdrawal.

10.2   We aim to respond to all data rights requests within 30 calendar days. If a request is particularly complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

11.1   vk990 does not knowingly collect, process, or store personal data relating to individuals under 18 years of age. Our Platform is strictly for adult use and we enforce age verification at the point of registration.

11.2   If vk990 becomes aware that personal data belonging to a person under 18 has been collected — for example, because an underage individual misrepresented their date of birth during registration — we will immediately close the Account, delete the associated personal data to the extent permitted by law, and take any further action required by our responsible gaming obligations.

11.3   If you believe that a minor has registered an Account on vk990, please report this to our support team immediately at [email protected]. We treat all such reports as a priority.

12.1   The vk990 Platform may contain references to or links to resources operated by third parties — for example, payment provider information pages or responsible gaming support organisations. This Privacy Policy applies only to the vk990 Platform and does not extend to any third-party website, app, or service.

12.2   vk990 is not responsible for the privacy practices or data handling of any third party. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of vk990.

13.1   vk990 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered Account holders via the email address on record and/or by displaying a prominent notice on the Platform.

13.2   The "Effective Date" at the top of this Policy indicates when the current version came into force. The version of the Policy in effect at the time of any given interaction with the vk990 Platform governs the data processing associated with that interaction.

13.3   Your continued use of the vk990 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14.1   If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how vk990 handles your personal data, please reach out to us through any of the following channels:

• Email: [email protected] — use the subject line "Privacy Request" for data-related enquiries. Responses within one business day.
• Live Chat: Available 24/7 directly inside your vk990 Account dashboard. Our agents can escalate privacy matters to the data team immediately.
• FAQ: Visit the Frequently Asked Questions page for quick answers to common account and privacy queries.